Front Office Manager

**Job Title**: Front Office Manager

**About the Role**:  
As the Front Office Manager at KPCA, you will be pivotal in creating a welcoming environment that enhances guest satisfaction and drives operational efficiency. Your leadership will directly contribute to achieving key performance indicators, ensuring that our front office operations exceed expectations.

**What You'll Do**:  
- Lead and motivate a team of front desk staff to achieve a 95% guest satisfaction score or higher.  
- Implement streamlined check-in and check-out processes, reducing wait times by 20%.  
- Monitor and manage daily front office operations, ensuring adherence to KPCA's standards and policies.  
- Develop and maintain positive relationships with guests, leading to a 15% increase in repeat business.  
- Analyze front office performance metrics and develop action plans to improve service quality and operational efficiency.  
- Coordinate with other departments to ensure seamless communication and service delivery, enhancing overall guest experience.  
- Train and mentor staff on customer service excellence and operational best practices, improving team performance ratings by 30%.

**Required Qualifications**:  
- Bachelor's degree in Hospitality Management or relevant field.  
- Minimum of 3 years of experience in front office management or supervisory roles within the hospitality industry.  
- Proven track record of achieving guest satisfaction and operational excellence.  
- Strong leadership skills with the ability to motivate and develop a diverse team.  
- Excellent communication and interpersonal skills to engage with guests and staff effectively.  
- Proficient in front office software and Microsoft Office Suite.

**Nice to Have**:  
- Experience with revenue management systems and budgeting processes.  
- Multilingual capabilities to enhance guest interactions and service.  
- Certification from a recognized hospitality organization (e.g., AHLA, CHME).  
- Familiarity with local tourism and attractions to assist guests effectively.

**What We Offer**:  
- Competitive salary with performance-based bonuses.  
- Comprehensive health, dental, and vision insurance plans.  
- Opportunities for professional development and career advancement within KPCA.  
- Employee discounts on hotel stays and services.  
- A positive and inclusive work environment that values diversity.  
- Flexible scheduling options to promote work-life balance.

**Equal Opportunity Statement**:  
KPCA is committed to fostering an inclusive workplace that values diversity and encourages all individuals to apply. We welcome applicants from all backgrounds and are dedicated to creating a workforce that reflects the communities we serve.