Cashier Customer Service

As a Cashier Customer Service representative at KPCA, you will play a vital role in delivering an exceptional customer experience by efficiently processing transactions and addressing customer inquiries. Your contributions will directly enhance customer satisfaction and drive repeat business.

What You'll Do:

• Process customer transactions accurately and efficiently, ensuring a 98% accuracy rate in cash handling.
• Address customer inquiries and resolve issues promptly, aiming for a resolution rate of 90% on first contact.
• Maintain a clean and organized checkout area, achieving an environment that meets company standards for cleanliness and presentation.
• Collaborate with team members to drive sales promotions, contributing to a 10% increase in promotional sales each quarter.
• Collect customer feedback and report insights to management, helping to identify areas for improvement with a focus on enhancing service delivery.
• Stay informed about product offerings and promotions to provide accurate information to customers, aiming for a 95% success rate in upselling.
• Assist in training new cashiers, fostering a supportive team environment and ensuring a smooth onboarding process.

Required Qualifications:

• High school diploma or equivalent.
• Proven experience in a cashier or customer service role, with at least 1 year of relevant experience.
• Strong numerical skills and attention to detail, ensuring accuracy in cash handling and transactions.
• Excellent communication skills, with the ability to engage effectively with customers and team members.
• Ability to work flexible hours, including evenings and weekends.

Nice to Have:

• Experience with point-of-sale (POS) systems and cash management.
• Bilingual skills are a plus, enhancing communication with a diverse customer base.
• Previous retail experience in a fast-paced environment.
• Basic knowledge of inventory management practices.

What We Offer:

• Competitive salary with opportunities for overtime.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Employee discounts on products and services.
• Opportunities for professional development and career advancement.
• A supportive work environment that prioritizes team collaboration.
• Paid time off and holiday pay to promote work-life balance.

Equal Opportunity Statement:
KPCA is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin