Post Office Counter Clerk

As a Post Office Counter Clerk at KPCA, you will play a crucial role in delivering exceptional customer service and ensuring efficient operations at our postal counter. Your contributions will directly enhance customer satisfaction and drive operational effectiveness, leading to improved service delivery outcomes.

What You'll Do

• Provide outstanding customer service by assisting customers with their postal needs, ensuring a 95% satisfaction rate.
• Process various postal transactions accurately, achieving a target of less than 1% error rate in transactions.
• Maintain an organized and efficient counter environment, which includes replenishing supplies and ensuring cleanliness, leading to reduced wait times by 20%.
• Handle cash and credit transactions with precision, ensuring accountability and adherence to financial protocols.
• Contribute to team goals by actively participating in training sessions, helping achieve a collective performance improvement of 15% in service delivery.
• Address customer inquiries and resolve issues promptly, aiming for a 90% first-contact resolution rate.
• Assist in promotional activities and product sales, driving an increase in upsell revenue by 10% quarterly.

Required Qualifications

• High school diploma or equivalent.
• Prior experience in customer service or retail, with a focus on cash handling.
• Strong communication skills, both verbal and written.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks.
• Basic computer proficiency, including familiarity with point-of-sale systems.

Nice to Have

• Previous experience in a postal or banking environment.
• Knowledge of postal regulations and services.
• Bilingual skills to better serve a diverse customer base.
• Familiarity with inventory management processes.

What We Offer

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holiday pay to support work-life balance.
• Opportunities for professional development and career advancement.
• Employee discounts on postal services and products.

Equal Opportunity Statement
KPCA is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and experiences, and we encourage individuals to apply regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.