Cashier/Customer Service Associate

At KPCA, we believe that exceptional customer experiences start with friendly and efficient service. As a Cashier/Customer Service Associate, you will be the face of our company, playing a vital role in creating a welcoming environment for every customer. This position offers the opportunity to engage directly with customers, handle transactions accurately, and contribute to the smooth operation of our daily business.

Key Objectives

• Deliver outstanding customer service by addressing inquiries and resolving issues promptly.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Maintain a clean, organized, and inviting checkout area.
• Support team members to ensure a seamless customer experience.

Responsibilities

• Greet customers warmly and assist them with their purchases and questions.
• Operate cash registers, handle cash, credit, and electronic transactions with precision.
• Verify prices and scan items to ensure accurate billing.
• Manage returns, exchanges, and refunds in accordance with company policies.
• Maintain knowledge of current promotions, store policies, and product information.
• Keep the checkout area clean, stocked, and orderly at all times.
• Collaborate with team members to meet daily operational goals.
• Report any discrepancies or issues to supervisors promptly.

Requirements

• High school diploma or equivalent preferred.
• Previous experience in cashiering or customer service is a plus.
• Strong communication and interpersonal skills.
• Basic math skills and ability to handle transactions accurately.
• Comfortable using point-of-sale (POS) systems and technology.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Reliable, punctual, and able to work flexible hours including weekends and holidays.
• Positive attitude with a customer-focused mindset.

Benefits

• Competitive hourly wage with opportunities for advancement.
• Comprehensive training and ongoing development.
• Supportive and inclusive work environment.
• Employee discounts and perks.
• Flexible scheduling to support work-life balance.