Cashier/Customer Service Associate

**Job Title**: Cashier/Customer Service Associate

**About the Role**:  
As a Cashier/Customer Service Associate at KPCA, you will be the first point of contact for our customers, ensuring a positive shopping experience. Your role will directly impact customer satisfaction and loyalty, driving repeat business and enhancing our brand reputation.

**What You'll Do**:  
- Process customer transactions accurately and efficiently, aiming for a 98% accuracy rate in cash handling.  
- Provide exceptional customer service by addressing inquiries and resolving issues, contributing to a target of 90% positive customer feedback.  
- Engage with customers to promote loyalty programs and special offers, driving a 15% increase in program sign-ups.  
- Maintain a clean and organized checkout area, ensuring compliance with safety and health regulations.  
- Collaborate with team members to meet daily sales goals, contributing to a 10% increase in monthly revenue.  
- Assist in inventory management by reporting discrepancies and in-demand items, helping maintain stock accuracy above 95%.  
- Participate in training and development opportunities, aiming to enhance customer interaction skills and product knowledge.

**Required Qualifications**:  
- High school diploma or equivalent.  
- 1+ years of experience in a retail or customer service environment.  
- Strong mathematical skills and attention to detail.  
- Excellent communication and interpersonal skills.  
- Ability to work flexible hours, including evenings and weekends.  

**Nice to Have**:  
- Previous experience with point-of-sale (POS) systems.  
- Bilingual abilities to assist a diverse customer base.  
- Knowledge of retail sales practices and customer service principles.  
- Experience in conflict resolution and problem-solving.

**What We Offer**:  
- Competitive hourly wage with opportunities for overtime.  
- Employee discounts on merchandise and services.  
- Flexible scheduling to support work-life balance.  
- Opportunities for career advancement within a growing company.  
- Comprehensive training program to enhance your skills.  
- A positive, inclusive work environment that values teamwork and collaboration.

**Equal Opportunity Statement**:  
KPCA is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, or background. We believe that diverse perspectives strengthen our team and enhance our customer experience.