Front Office Assistant

As a Front Office Assistant at KPCA, you will be the first point of contact for our clients and visitors, providing a welcoming environment that enhances our professional image. Your role is crucial in ensuring smooth daily operations, supporting team efficiency, and contributing to a positive client experience.

What You'll Do:

• Greet and assist clients and guests, ensuring a professional and welcoming atmosphere that reflects KPCA’s values.
• Manage incoming calls and emails, directing inquiries to the appropriate team members to maintain a response time of under 24 hours.
• Schedule appointments and coordinate meeting rooms, ensuring optimal use of resources to enhance productivity.
• Maintain organized front office operations, achieving a 95% satisfaction rate in client feedback regarding reception services.
• Process incoming and outgoing mail and packages, tracking deliveries to ensure timely receipt and dispatch.
• Support administrative tasks such as filing, data entry, and document preparation, contributing to overall team efficiency.
• Monitor office supplies and place orders as needed, maintaining inventory levels to prevent shortages and ensure smooth operations.

Required Qualifications:

• High school diploma or equivalent; additional education in office administration is a plus.
• Proven experience in a front office or administrative role, preferably in a professional setting.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Strong communication and interpersonal skills, with the ability to interact positively with diverse individuals.
• Excellent organizational skills with attention to detail, capable of managing multiple tasks simultaneously.

Nice to Have:

• Experience with customer relationship management (CRM) software or similar tools.
• Knowledge of office equipment and basic troubleshooting skills.
• Bilingual abilities in English and another language, enhancing communication with a broader client base.
• Familiarity with basic bookkeeping or financial processes.

What We Offer:

• Competitive salary with opportunities for advancement within the company.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and flexible scheduling to promote work-life balance.
• Professional development opportunities, including training and workshops.
• A supportive team environment that values collaboration and innovation.

Equal Opportunity Statement:
KPCA is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic.