Post Office Counter Clerk

Join KPCA as a Post Office Counter Clerk and become the friendly face that connects our community with essential postal services. This role offers an exciting opportunity to deliver exceptional customer service while managing a variety of postal transactions efficiently and accurately.

As a vital member of our team, you will help ensure smooth daily operations at the counter, supporting customers with mailing, shipping, and retail services. If you enjoy working in a dynamic environment and take pride in providing reliable service, this position is for you.

Key Objectives

• Provide courteous and professional service to all customers at the post office counter.
• Process mail, packages, and financial transactions accurately and efficiently.
• Maintain an organized and welcoming counter area to enhance the customer experience.
• Support overall post office operations by adhering to policies and procedures.

Responsibilities

• Greet customers promptly and assist with mailing, shipping, and retail inquiries.
• Weigh, price, and accept letters, parcels, and packages for mailing and shipping services.
• Handle money orders, postal savings, and other financial transactions with accuracy.
• Provide information on postal products, services, and regulations.
• Maintain accurate records of transactions and balance cash drawers at the end of shifts.
• Resolve customer concerns professionally and escalate issues when necessary.
• Ensure compliance with security and safety policies in handling mail and money.
• Assist with inventory management and restocking of postal supplies and retail items.

Requirements

• High school diploma or equivalent.
• Previous customer service experience preferred, ideally in a retail or postal environment.
• Basic math skills and ability to handle cash transactions accurately.
• Strong communication and interpersonal skills.
• Attention to detail and ability to follow established procedures.
• Comfortable working in a fast-paced environment with frequent customer interaction.
• Reliable, punctual, and able to work flexible hours including weekends if needed.

Qualifications

• Familiarity with postal regulations and services is a plus.
• Proficiency in using point-of-sale (POS) systems or similar technology.
• Ability to stand for extended periods and perform repetitive tasks.

Benefits

• Competitive salary with opportunities for advancement.
• Comprehensive training and ongoing professional development.
• Supportive and inclusive work environment.
• Health, dental, and retirement benefits available.
• Paid time off and holiday pay.