Customer Service Representative

About the Role

At KPCA, we believe that exceptional customer service is the cornerstone of our success. As a Customer Service Representative, you will play a vital role in fostering positive relationships with our customers by providing timely, accurate, and empathetic support. This position offers an exciting opportunity to be the voice of KPCA, ensuring every interaction reflects our commitment to quality and customer satisfaction.

Key Objectives

• Deliver outstanding customer service through multiple channels including phone, email, and chat.
• Resolve customer inquiries and issues efficiently while maintaining a professional and friendly demeanor.
• Act as a liaison between customers and internal teams to facilitate seamless communication and problem resolution.

Responsibilities

• Respond promptly and professionally to customer questions, concerns, and requests.
• Maintain accurate records of customer interactions, transactions, and feedback in the company database.
• Identify and escalate complex issues to the appropriate department when necessary.
• Provide product and service information to customers to assist in their decision-making.
• Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.
• Contribute to continuous improvement by sharing customer insights and feedback with the team.
• Adhere to company policies and procedures while maintaining confidentiality and data security.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Proven experience in a customer service or client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency with CRM software and Microsoft Office Suite.
• Flexibility to work in shifts, including evenings or weekends, if required.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday leave.
• Professional development and training opportunities.
• Supportive and inclusive company culture.
• Employee recognition programs and team-building events.