20 customer services representative jobs found

**Job Title:** Customer Services Representative **About the Role:**   As a Customer Services Representative at KPCA, you will play a crucial role in enhancing customer satisfaction and loyalty. By addressing inquiries and resolving issues promptly, you will drive a positive customer experience that contributes to our company's growth and reputation. **What You'll Do:**   - Respond to customer inquiries via phone, email, and chat, ensuring timely resolution to maintain a response time of under 24 hours. - Analyze customer feedback and trends to identify opportunities for service improvements, aiming for a 15% increase in customer satisfaction scores. - Collaborate with the sales and technical teams to resolve complex issues, facilitating a seamless service experience and reducing escalations by 20%. - Maintain accurate records of customer interactions in our CRM system, ensuring data integrity and accessibility for future reference. - Develop and implement solutions for...

**Job Title**: Customer Services Representative **About the Role**:   As a Customer Services Representative at KPCA, you will play a pivotal role in enhancing customer satisfaction and loyalty. Your efforts will directly contribute to improving our customer service metrics and overall brand reputation. **What You'll Do**:   - Respond to customer inquiries via phone, email, and chat, aiming for a 95% satisfaction rating. - Resolve customer issues efficiently, achieving a first-contact resolution rate of at least 80%. - Process orders and returns accurately, maintaining a processing error rate below 2%. - Document customer interactions in the CRM system, ensuring all records are complete and up-to-date within 24 hours. - Collaborate with cross-functional teams to communicate customer feedback and drive product improvements, contributing to a 10% increase in positive feedback. - Conduct follow-up communications with customers to ensure resolution satisfaction, targeting a...

**Job Title**: Customer Services Representative **About the Role**   As a Customer Services Representative at KPCA, you will play a crucial role in enhancing customer satisfaction and loyalty. By effectively addressing inquiries and resolving issues, you will directly contribute to our mission of providing exceptional service and support, leading to a 15% increase in customer retention. **What You'll Do**   - Respond promptly to customer inquiries via phone, email, and chat, aiming for a response time of under 2 minutes. - Resolve customer complaints efficiently, targeting a first-contact resolution rate of 85%. - Process orders and manage returns, ensuring accuracy to maintain a 98% order fulfillment rate. - Collect and analyze customer feedback to identify trends, driving improvements in service delivery by 20%. - Collaborate with cross-functional teams to address customer needs, ensuring seamless communication and service delivery. - Provide product knowledge and...

As a Customer Services Representative at KPCA, you will play a crucial role in enhancing customer satisfaction and loyalty. You will be the first point of contact for our clients, directly impacting retention rates and overall business growth by delivering exceptional service and support. What You'll Do : Respond promptly to customer inquiries via phone, email, and chat, achieving a response time of under 2 minutes. Resolve customer issues efficiently, targeting a first contact resolution rate of 80%. Process orders and manage returns, ensuring a seamless experience that contributes to a 95% order accuracy rate. Gather customer feedback and insights to identify areas for service improvement, driving a 10% increase in customer satisfaction scores. Collaborate with team members to develop solutions for recurring issues, helping to reduce customer complaints by 15%. Maintain detailed records of customer interactions and transactions in our CRM system to support...

As a Cashier Customer Service representative at KPCA, you will play a vital role in delivering an exceptional customer experience by efficiently processing transactions and addressing customer inquiries. Your contributions will directly enhance customer satisfaction and drive repeat business. What You'll Do : Process customer transactions accurately and efficiently, ensuring a 98% accuracy rate in cash handling. Address customer inquiries and resolve issues promptly, aiming for a resolution rate of 90% on first contact. Maintain a clean and organized checkout area, achieving an environment that meets company standards for cleanliness and presentation. Collaborate with team members to drive sales promotions, contributing to a 10% increase in promotional sales each quarter. Collect customer feedback and report insights to management, helping to identify areas for improvement with a focus on enhancing service delivery. Stay informed about product offerings and...

As a Customer Care Representative at KPCA, you will play a crucial role in enhancing our customer experience by providing timely and effective support. Your efforts will directly contribute to customer satisfaction and loyalty, driving a positive impact on our company's reputation and growth. What You'll Do : Respond to customer inquiries through various channels, achieving a response time of under 24 hours. Resolve customer issues efficiently, maintaining a resolution rate of 85% on the first contact. Collaborate with internal teams to escalate complex issues, ensuring timely follow-ups and communication. Gather customer feedback and insights to identify trends, contributing to a 15% improvement in service delivery. Maintain accurate records of customer interactions in our CRM system, ensuring data integrity and accessibility. Conduct follow-up communications with customers post-resolution to assess satisfaction and gather feedback. Train and mentor new team...

Additional Locations:  N/A Primary Locations:  FL, Tampa, 13720 McCormick Dr., 33626  Requisition ID:  191289 Position Overview Sells products to business, government establishments or individuals at sales office, customer’s place of business or other locations by performing the following duties.  Job Duties What You'll Do: Learn to work as a landscape doctor that makes house calls!   Educate residential and commercial customers on the needs of their landscape.   Provide customers with estimates based on their needs.  Develop and update annual plant health care programs.  Create and build relationships with new and existing clients.  Set up and supervise crew members assigned to customer jobs.  Learn to be a part of the office and field management team.   The Sales Representatives assist the District Manager in the direction of the whole team.  Qualifications What You'll Do: Learn to work as a tree doctor that makes house calls!...

Additional Locations:  none Primary Locations:  CA, San Ramon, 500 Deerwood Road, 94583  Requisition ID:  191047 Position Overview Sales Arborist Representative    Invest in your future.  Join one of the largest employee-owned companies in the nation!  Davey has a unique culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.     We are currently looking to add a dynamic Sales Arborist Representative to our passionate team of tree care professionals. Your office is outdoors, and you get a new view every day!    Compensation Data: $65k-$100k per year (2-4 years minimum experience) Job Duties Work as a tree doctor that makes house calls!  Educate residential and commercial customers on the needs of their trees.      Provide customers with estimates based on their needs.  Develop and update...

Additional Locations:  NA Primary Locations:  MA, Danvers, 4 East Coast Rd, 01923  Requisition ID:  190989 Position Overview Invest in your future.  Join one of the largest employee-owned companies in the nation!  Davey has a unique culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.   We are currently looking to add a dynamic Sales Arborist Representative to our passionate team of tree care professionals. Your office is outdoors, and you get a new view every day!  Job Duties What You’ll Do:  Work as a tree doctor that makes house calls!  Educate residential and commercial customers on the needs of their trees.      Provide customers with estimates based on their needs.  Develop and update annual plant health care programs.  Create and build relationship with new and existing...

Additional Locations:  NA Primary Locations:  MA, Mashpee, 108 Echo Rd, Suite 1, 02649  Requisition ID:  190981   Position Overview Sells products to business, government establishments or individuals at sales office, customer’s place of business or other locations by performing the following duties.    Job Duties What You'll Do: Learn to work as a tree doctor that makes house calls!   Educate residential and commercial customers on the needs of their trees.   Provide customers with estimates based on their needs.  Develop and update annual plant health care programs.  Create and build relationships with new and existing clients.  Set up and supervise crew members assigned to customer jobs.  Learn to be a part of the office and field management team.   The Sales Representatives assist the District Manager in the direction of the whole team.    Qualifications What We’re Looking For:  Love of the outdoors  Must obtain ISA Certified...

Additional Locations:  Mid-Atlantic / Tidewater areas Primary Locations:  VA, Richmond, 2211 Dickens Rd., Suite 100, 23230  Requisition ID:  188586 Position Overview S ales Arborist Representative  Invest in your future.  Join one of the largest employee owned companies in the nation!  Davey has a unique culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.   We are currently looking to add a dynamic Sales Arborist Representative to our passionate team of tree care professionals. Your office is outdoors, and you get a new view every day!  Job Duties What You’ll Do:  Work as a tree doctor that makes house calls!  Educate residential and commercial customers on the needs of their trees.      Provide customers with estimates based on their needs.  Develop...

As a Customer Service Representative at KPCA, you will play a vital role in enhancing customer satisfaction and loyalty. Your efforts will directly contribute to our goal of providing outstanding service, driving a 20% increase in customer retention rates within the first year. What You'll Do : Respond promptly to customer inquiries via phone, email, and chat, achieving a response time of under 2 minutes for all channels. Resolve customer issues effectively, target a first-contact resolution rate of 85%, and ensure a positive experience. Maintain accurate records of customer interactions in the CRM system, achieving 100% compliance with documentation standards. Collaborate with cross-functional teams to identify and implement process improvements, aimed at reducing average resolution times by 15%. Conduct follow-up communications to ensure customer satisfaction and gather feedback, influencing service enhancements. Track and report on key performance metrics,...

About the Role At KPCA, we believe that exceptional customer service is the cornerstone of our success. As a Customer Service Representative, you will play a vital role in fostering positive relationships with our customers by providing timely, accurate, and empathetic support. This position offers an exciting opportunity to be the voice of KPCA, ensuring every interaction reflects our commitment to quality and customer satisfaction. Key Objectives Deliver outstanding customer service through multiple channels including phone, email, and chat. Resolve customer inquiries and issues efficiently while maintaining a professional and friendly demeanor. Act as a liaison between customers and internal teams to facilitate seamless communication and problem resolution. Responsibilities Respond promptly and professionally to customer questions, concerns, and requests. Maintain accurate records of customer interactions, transactions, and feedback in the company database....

**Job Title**: Customer Care Representative **About the Role**:   As a Customer Care Representative at KPCA, you will serve as the first point of contact for our customers, delivering exceptional service that enhances customer satisfaction and loyalty. Your efforts will directly contribute to achieving a 15% increase in customer retention rates through effective communication and problem resolution. **What You'll Do**:   - Respond to customer inquiries via phone, email, and chat, ensuring timely resolution and a positive experience.   - Analyze customer feedback and service trends to identify areas for improvement, aiming for a 20% reduction in recurring issues.   - Collaborate with cross-functional teams to resolve complex customer issues, driving a 25% increase in first-contact resolution rates.   - Maintain accurate and detailed records of customer interactions in our CRM system, ensuring data integrity and accessibility.   - Proactively follow up with customers...

**Job Title**: Customer Service Representative **About the Role**:   As a Customer Service Representative at KPCA, you will play a crucial role in enhancing customer satisfaction and loyalty. By providing timely and effective support, you will contribute to achieving a 15% increase in customer retention rates. **What You'll Do**:   - Respond to customer inquiries via phone, email, and chat, ensuring a resolution rate of over 90% on first contact.   - Identify customer needs and provide tailored solutions, aiming to boost customer satisfaction scores by 20%.   - Document customer interactions accurately in the CRM system to maintain up-to-date records and insights.   - Collaborate with cross-functional teams to address and resolve product issues, reducing response time by 30%.   - Conduct follow-up communications to ensure ongoing customer satisfaction and gather feedback for improvement.   - Participate in training sessions to enhance product knowledge and customer service...

Additional Locations:  NA Primary Locations:  NC, Wilmington, 3805 Wrightsville Ave. Suite 15, 28403  Requisition ID:  191734 Position Overview We are currently looking to add a dynamic Environmental Technician to our passionate team of environmental professionals.   Job Duties The Environmental Technician will provide our government, utility, commercial and not-for-profit clients with the services and solutions needed to efficiently and effectively manage natural resources, comply with policies and obtain regulatory permits. Job duties include, but are not limited to: Understanding the contract needs and specifications of clients and their customers and develop appropriate solutions. Inspect a wide range of habitats, both natural and disturbed, and assess their condition, health and functionality according to client specifications. Identify local species, understand their typical characteristics and recognize common diseases and pests...

Additional Locations:  Ohio, Kentucky, Georgia, Virginia statewide Primary Locations:  OH, Toledo, City of Toledo, 4001 N. Summit, 43611  Requisition ID:  187364 Position Overview We are currently looking to add a dynamic Telecommunications Lineman to our passionate team of environmental professionals.   Job Duties DRG is looking for a Telecom Aerial Lineman who will be responsible for performing skilled tasks in accordance with standard industry practices in the construction, maintenance, and operation of underground and overhead telecommunications This position will be responsible to use various specialized equipment in an outside fast paced work environment. DRG Telecom Aerial Linemen install, operate, maintain, inspect and repair CATV lines to include Strand, Fiber and Coax. Job duties include, but are not limited to:  Install, operate, maintain, and repair overhead telecommunications plant. Read and interpret engineering plans. Locate/troubleshoot...

Additional Locations:  NA Primary Locations:  MA, Danvers, 4 East Coast Rd, 01923  Requisition ID:  190717 Position Overview Sells products to business, government establishments or individuals at sales office, customer’s place of business or other locations by performing the following duties.  Job Duties What You'll Do: Learn to work as a tree doctor that makes house calls!   Educate residential and commercial customers on the needs of their trees.   Provide customers with estimates based on their needs.  Develop and update annual plant health care programs.  Create and build relationships with new and existing clients.  Set up and supervise crew members assigned to customer jobs.  Learn to be a part of the office and field management team.   The Sales Representatives assist the District Manager in the direction of the whole team.  Qualifications What We’re Looking For:  Love of the outdoors  Must obtain ISA Certified Arborist ®...

Additional Locations:  Remote Primary Locations:  GA, Alpharetta, 2035 Grassland Parkway, 30004  Requisition ID:  190995 Position Overview We are currently looking to add a dynamic Geospatial Specialist to our passionate Technical Support team with the Utility Asset Management division of DRG.   Job Duties The Geospatial Analyst will provide our utility clients with the tools, services and solutions needed to effectively map, analyze, and understand their geographic resources and physical assets. Job duties include, but are not limited to: Work effectively in a variety of computer systems and software applications. Understand the contract needs and specifications of clients and their customers and develop appropriate solutions. Conduct research and compile summation, statistical and other reports. Organize and develop efficient daily work assignments from start to completion. Analyze data requests and design appropriate solutions. Program systems to...

Additional Locations:  Kentucky, Ohio, Michigan, Indiana Primary Locations:  KY, Frankfort, 306 West Main Street, Suite 512, 40601  Requisition ID:  163044 Position Overview  DRG is looking for Telecom Aerial Installers who will be responsible for performing skilled tasks in accordance with standard industry practices in the construction, maintenance, and removal of overhead telecommunications. This position will be responsible for use of ladders and various specialized equipment in an outside fast paced work environment. DRG Telecom Aerial Linemen install, operate, maintain, inspect and repair CATV lines to include Strand, Fiber and Coax. Job duties include, but are not limited to:  Job Duties Operate testing equipment to remove non functioning overhead telecommunications wires. Locate/troubleshoot telecommunication cables and wires. Perform maintenance on telecommunication equipment. Operates ladders, signal level meters, volt meters, and test...