2 jobs found in Virginia Beach, VA

As a Customer Service Representative at KPCA, you will play a vital role in enhancing customer satisfaction and loyalty. Your efforts will directly contribute to our goal of providing outstanding service, driving a 20% increase in customer retention rates within the first year. What You'll Do : Respond promptly to customer inquiries via phone, email, and chat, achieving a response time of under 2 minutes for all channels. Resolve customer issues effectively, target a first-contact resolution rate of 85%, and ensure a positive experience. Maintain accurate records of customer interactions in the CRM system, achieving 100% compliance with documentation standards. Collaborate with cross-functional teams to identify and implement process improvements, aimed at reducing average resolution times by 15%. Conduct follow-up communications to ensure customer satisfaction and gather feedback, influencing service enhancements. Track and report on key performance metrics,...

**Job Title**: Data Entry - Work from Home **About the Role**   As a Data Entry Specialist at KPCA, you will play a crucial role in maintaining the integrity and accuracy of our data systems. Your contributions will directly impact our operational efficiency and decision-making processes, ensuring that our teams have access to reliable information. **What You'll Do**   - Enter high volumes of data into various databases with a target accuracy rate of 98% or higher.   - Review and verify incoming data for completeness and correctness, achieving a turnaround time of 24 hours for all data entries.   - Identify and rectify discrepancies in data sets, leading to a 15% reduction in data errors over the next quarter.   - Collaborate with team members to develop and implement best practices for data management, enhancing overall productivity by 20%.   - Generate and maintain reports on data entry metrics, providing insights to management for continuous improvement.   - Assist in data...