2 jobs found

As a Customer Services Representative at KPCA, you will play a crucial role in enhancing customer satisfaction and loyalty. You will be the first point of contact for our clients, directly impacting retention rates and overall business growth by delivering exceptional service and support. What You'll Do : Respond promptly to customer inquiries via phone, email, and chat, achieving a response time of under 2 minutes. Resolve customer issues efficiently, targeting a first contact resolution rate of 80%. Process orders and manage returns, ensuring a seamless experience that contributes to a 95% order accuracy rate. Gather customer feedback and insights to identify areas for service improvement, driving a 10% increase in customer satisfaction scores. Collaborate with team members to develop solutions for recurring issues, helping to reduce customer complaints by 15%. Maintain detailed records of customer interactions and transactions in our CRM system to support...

About the Role KPCA is seeking a detail-oriented and proactive Office Administrative Assistant to join our team. This role is vital in ensuring the smooth day-to-day operations of our office, supporting multiple departments, and fostering an organized and efficient work environment. If you thrive in a fast-paced setting and enjoy being the backbone of office coordination, this opportunity is for you. Key Objectives Provide comprehensive administrative support to enhance office productivity. Coordinate communication and logistics across departments. Maintain organized records and manage office supplies effectively. Serve as a reliable point of contact for internal teams and external partners. Responsibilities Manage daily office operations including scheduling, correspondence, and filing. Assist in preparing reports, presentations, and documentation as needed. Coordinate meetings, appointments, and travel arrangements. Maintain inventory of office...