kpca
Remote (Portland, OR, USA)
As a Customer Services Representative at KPCA, you will play a crucial role in enhancing customer satisfaction and loyalty. You will be the first point of contact for our clients, directly impacting retention rates and overall business growth by delivering exceptional service and support.
What You'll Do :
Respond promptly to customer inquiries via phone, email, and chat, achieving a response time of under 2 minutes.
Resolve customer issues efficiently, targeting a first contact resolution rate of 80%.
Process orders and manage returns, ensuring a seamless experience that contributes to a 95% order accuracy rate.
Gather customer feedback and insights to identify areas for service improvement, driving a 10% increase in customer satisfaction scores.
Collaborate with team members to develop solutions for recurring issues, helping to reduce customer complaints by 15%.
Maintain detailed records of customer interactions and transactions in our CRM system to support...
