kpca
Remote (Portland, OR, USA)
As a Post Office Counter Clerk at KPCA, you will play a crucial role in delivering exceptional customer service and ensuring efficient operations at our postal counter. Your contributions will directly enhance customer satisfaction and drive operational effectiveness, leading to improved service delivery outcomes.
What You'll Do
Provide outstanding customer service by assisting customers with their postal needs, ensuring a 95% satisfaction rate.
Process various postal transactions accurately, achieving a target of less than 1% error rate in transactions.
Maintain an organized and efficient counter environment, which includes replenishing supplies and ensuring cleanliness, leading to reduced wait times by 20%.
Handle cash and credit transactions with precision, ensuring accountability and adherence to financial protocols.
Contribute to team goals by actively participating in training sessions, helping achieve a collective performance improvement of 15% in service...
