2 data analyst jobs found

**Job Title**: Customer Services Representative **About the Role**   As a Customer Services Representative at KPCA, you will play a crucial role in enhancing customer satisfaction and loyalty. By effectively addressing inquiries and resolving issues, you will directly contribute to our mission of providing exceptional service and support, leading to a 15% increase in customer retention. **What You'll Do**   - Respond promptly to customer inquiries via phone, email, and chat, aiming for a response time of under 2 minutes. - Resolve customer complaints efficiently, targeting a first-contact resolution rate of 85%. - Process orders and manage returns, ensuring accuracy to maintain a 98% order fulfillment rate. - Collect and analyze customer feedback to identify trends, driving improvements in service delivery by 20%. - Collaborate with cross-functional teams to address customer needs, ensuring seamless communication and service delivery. - Provide product knowledge and...

Additional Locations:  Indiana state wide, MI Primary Locations:  IN, Indianapolis, 6801 Hawthorne Park Dr., 46220  Requisition ID:  180252 Position Overview Asset Management is a division of Davey Resource Group, a Davey Company, which has been employee-owned since 1979. Asset Management specializes in managing the assets of utility companies throughout the U.S. by providing solutions, focused around the electrical and telecommunication industries. We believe in smart growth that continues to provide career advancement opportunities. We utilize cutting-edge technology to deliver proven solutions for utility companies with design, construction, and field inspection services. Asset Management is currently seeking motivated self-starters that can thrive in a fast-paced environment to learn and develop new skills to contribute to our group. Job Duties Work with leading electrical and telecommunication companies and their utility systems to provide...