3 customer services representative jobs found

As a Cashier Customer Service representative at KPCA, you will play a vital role in delivering an exceptional customer experience by efficiently processing transactions and addressing customer inquiries. Your contributions will directly enhance customer satisfaction and drive repeat business. What You'll Do : Process customer transactions accurately and efficiently, ensuring a 98% accuracy rate in cash handling. Address customer inquiries and resolve issues promptly, aiming for a resolution rate of 90% on first contact. Maintain a clean and organized checkout area, achieving an environment that meets company standards for cleanliness and presentation. Collaborate with team members to drive sales promotions, contributing to a 10% increase in promotional sales each quarter. Collect customer feedback and report insights to management, helping to identify areas for improvement with a focus on enhancing service delivery. Stay informed about product offerings and...

Additional Locations:  N/A Primary Locations:  FL, Tampa, 13720 McCormick Dr., 33626  Requisition ID:  191289 Position Overview Sells products to business, government establishments or individuals at sales office, customer’s place of business or other locations by performing the following duties.  Job Duties What You'll Do: Learn to work as a landscape doctor that makes house calls!   Educate residential and commercial customers on the needs of their landscape.   Provide customers with estimates based on their needs.  Develop and update annual plant health care programs.  Create and build relationships with new and existing clients.  Set up and supervise crew members assigned to customer jobs.  Learn to be a part of the office and field management team.   The Sales Representatives assist the District Manager in the direction of the whole team.  Qualifications What You'll Do: Learn to work as a tree doctor that makes house calls!...

**Job Title**: Customer Service Representative **About the Role**:   As a Customer Service Representative at KPCA, you will play a crucial role in enhancing customer satisfaction and loyalty. By providing timely and effective support, you will contribute to achieving a 15% increase in customer retention rates. **What You'll Do**:   - Respond to customer inquiries via phone, email, and chat, ensuring a resolution rate of over 90% on first contact.   - Identify customer needs and provide tailored solutions, aiming to boost customer satisfaction scores by 20%.   - Document customer interactions accurately in the CRM system to maintain up-to-date records and insights.   - Collaborate with cross-functional teams to address and resolve product issues, reducing response time by 30%.   - Conduct follow-up communications to ensure ongoing customer satisfaction and gather feedback for improvement.   - Participate in training sessions to enhance product knowledge and customer service...