2 research jobs found

As a Customer Services Representative at KPCA, you will play a crucial role in enhancing customer satisfaction and loyalty. You will be the first point of contact for our clients, directly impacting retention rates and overall business growth by delivering exceptional service and support. What You'll Do : Respond promptly to customer inquiries via phone, email, and chat, achieving a response time of under 2 minutes. Resolve customer issues efficiently, targeting a first contact resolution rate of 80%. Process orders and manage returns, ensuring a seamless experience that contributes to a 95% order accuracy rate. Gather customer feedback and insights to identify areas for service improvement, driving a 10% increase in customer satisfaction scores. Collaborate with team members to develop solutions for recurring issues, helping to reduce customer complaints by 15%. Maintain detailed records of customer interactions and transactions in our CRM system to support...

At KPCA, we believe that effective marketing drives meaningful connections and growth. As a Marketing Assistant, you will play a vital role in supporting our marketing team to execute campaigns, manage communications, and contribute to the overall brand presence. This position offers an exciting opportunity to develop your skills in a dynamic environment while helping KPCA reach new audiences and achieve its business goals. Key Objectives Assist in the development and execution of marketing campaigns and initiatives. Support content creation and distribution across various channels. Coordinate marketing activities and maintain organized records. Contribute to market research and performance reporting to optimize strategies. Responsibilities Collaborate with the marketing team to implement promotional campaigns and events. Assist in creating and editing marketing materials such as brochures, newsletters, and social media content. Manage and update content on...