kpca
Remote (Indianapolis, IN, USA)
**Job Title**: Customer Services Representative
**About the Role** As a Customer Services Representative at KPCA, you will play a crucial role in enhancing customer satisfaction and loyalty. By effectively addressing inquiries and resolving issues, you will directly contribute to our mission of providing exceptional service and support, leading to a 15% increase in customer retention.
**What You'll Do** - Respond promptly to customer inquiries via phone, email, and chat, aiming for a response time of under 2 minutes. - Resolve customer complaints efficiently, targeting a first-contact resolution rate of 85%. - Process orders and manage returns, ensuring accuracy to maintain a 98% order fulfillment rate. - Collect and analyze customer feedback to identify trends, driving improvements in service delivery by 20%. - Collaborate with cross-functional teams to address customer needs, ensuring seamless communication and service delivery. - Provide product knowledge and...
