2 jobs found

**Job Title**: Customer Services Representative **About the Role**   As a Customer Services Representative at KPCA, you will play a crucial role in enhancing customer satisfaction and loyalty. By effectively addressing inquiries and resolving issues, you will directly contribute to our mission of providing exceptional service and support, leading to a 15% increase in customer retention. **What You'll Do**   - Respond promptly to customer inquiries via phone, email, and chat, aiming for a response time of under 2 minutes. - Resolve customer complaints efficiently, targeting a first-contact resolution rate of 85%. - Process orders and manage returns, ensuring accuracy to maintain a 98% order fulfillment rate. - Collect and analyze customer feedback to identify trends, driving improvements in service delivery by 20%. - Collaborate with cross-functional teams to address customer needs, ensuring seamless communication and service delivery. - Provide product knowledge and...

As a Cashier/Customer Service Associate at KPCA, you will be the front-line ambassador for our brand, fostering positive customer experiences that drive customer satisfaction and loyalty. Your ability to manage transactions accurately and provide exceptional service will directly impact our store's financial performance and reputation. What You'll Do : Process customer transactions accurately and efficiently, achieving a 99% accuracy rate in cash handling. Engage with customers to understand their needs, providing tailored assistance to enhance their shopping experience. Address customer inquiries and resolve issues promptly, contributing to a customer satisfaction score of 90% or higher. Maintain a clean and organized checkout area, ensuring compliance with health and safety standards. Collaborate with team members to meet daily sales targets, helping to drive a 10% increase in store revenue. Assist in managing inventory levels through effective communication with...