2 marketing assistant jobs found

**Job Title**: Customer Service Representative **About the Role**:   As a Customer Service Representative at KPCA, you will play a crucial role in enhancing customer satisfaction and loyalty. By providing timely and effective support, you will contribute to achieving a 15% increase in customer retention rates. **What You'll Do**:   - Respond to customer inquiries via phone, email, and chat, ensuring a resolution rate of over 90% on first contact.   - Identify customer needs and provide tailored solutions, aiming to boost customer satisfaction scores by 20%.   - Document customer interactions accurately in the CRM system to maintain up-to-date records and insights.   - Collaborate with cross-functional teams to address and resolve product issues, reducing response time by 30%.   - Conduct follow-up communications to ensure ongoing customer satisfaction and gather feedback for improvement.   - Participate in training sessions to enhance product knowledge and customer service...

As a Cashier/Customer Service Associate at KPCA, you will play a pivotal role in enhancing customer satisfaction and driving sales growth. Your expertise in managing transactions and providing exceptional service will contribute significantly to our overall customer experience and retention. What You'll Do : Process customer transactions efficiently and accurately, aiming for a 99% accuracy rate in cash handling. Provide exceptional customer service by addressing inquiries and resolving issues, contributing to a 15% increase in customer satisfaction ratings. Maintain a clean and organized checkout area to enhance the shopping experience, ensuring compliance with store standards. Upsell products and promotions effectively, targeting a 10% increase in average transaction value. Collaborate with team members to achieve daily sales goals, fostering a supportive and productive work environment. Assist in inventory management by monitoring stock levels and reporting...