1 jobs found in Baltimore, MD

**Job Title**: Customer Care Representative **About the Role**:   As a Customer Care Representative at KPCA, you will serve as the first point of contact for our customers, delivering exceptional service that enhances customer satisfaction and loyalty. Your efforts will directly contribute to achieving a 15% increase in customer retention rates through effective communication and problem resolution. **What You'll Do**:   - Respond to customer inquiries via phone, email, and chat, ensuring timely resolution and a positive experience.   - Analyze customer feedback and service trends to identify areas for improvement, aiming for a 20% reduction in recurring issues.   - Collaborate with cross-functional teams to resolve complex customer issues, driving a 25% increase in first-contact resolution rates.   - Maintain accurate and detailed records of customer interactions in our CRM system, ensuring data integrity and accessibility.   - Proactively follow up with customers...