2 jobs found in Baltimore, MD

**Job Title**: Customer Care Representative **About the Role**:   As a Customer Care Representative at KPCA, you will serve as the first point of contact for our customers, delivering exceptional service that enhances customer satisfaction and loyalty. Your efforts will directly contribute to achieving a 15% increase in customer retention rates through effective communication and problem resolution. **What You'll Do**:   - Respond to customer inquiries via phone, email, and chat, ensuring timely resolution and a positive experience.   - Analyze customer feedback and service trends to identify areas for improvement, aiming for a 20% reduction in recurring issues.   - Collaborate with cross-functional teams to resolve complex customer issues, driving a 25% increase in first-contact resolution rates.   - Maintain accurate and detailed records of customer interactions in our CRM system, ensuring data integrity and accessibility.   - Proactively follow up with customers...

**Job Title**: Legal Assistant **About the Role**   As a Legal Assistant at KPCA, you will play a crucial role in supporting our legal team to ensure operational efficiency and compliance with legal standards. Your contributions will directly enhance our ability to deliver exceptional legal services to our clients and improve overall case management outcomes. **What You'll Do**   - Assist in creating and organizing legal documents, ensuring accuracy and compliance with relevant laws and regulations.   - Manage case files, achieving a 25% reduction in retrieval time through effective organization and indexing.   - Coordinate communication between clients and attorneys, enhancing client satisfaction scores by providing timely updates.   - Conduct legal research and summarize findings, contributing to a 15% improvement in case preparation efficiency.   - Prepare and file legal documents with courts and agencies, ensuring adherence to deadlines and procedural requirements.   -...