Service and Contract Administrator

  • SOLitude Lake Management
  • Virginia Beach, VA, USA
  • Oct 09, 2019
Full time Business Development Communication - Public Outreach Fisheries - Marine Science - Aquatic Biology

Job Description

Employer/Hiring Company Overview:

SOLitude Lake Management is dedicated to making water a more healthy and beautiful part of our environment and our world. In that pursuit we offer comprehensive lake and pond management strategies, integrated fisheries management, GPS lake mapping and bathymetric studies, water quality testing and monitoring, and a wide range of additional services designed to restore and preserve ecological balance in the aquatic resources we manage nationwide.

Job Description Summary:

This position necessitates an energetic, self-motivated and meticulous individual to assist with the daily operations of the fast-paced and detail-oriented Service and Contracts departments. The Service & Contracts Administrator will be responsible for processing customer contracts as well as a high volume of service orders while ensuring the integrity of the data and meeting month-end deadlines. This position will be responsible for effectively and accurately processing routine and non-routine transactions by drawing on multiple information sources and understanding multiple effects of the transaction. The Service & Contracts Administrator will be responsible for researching and resolving any discrepancies found, as well as maintain and publish standard reports for service operations..

Job Responsibilities:

  • Customer Contracts which may include setting up the customer account and service items.
  • Review and post high volume of finished service orders daily ensuring accuracy and efficiency.
  • Review and prepare billable work invoices.
  • Follow up with all Regional Leaders for timely updates and holding them accountable for completed work by original expected finish date.
  • Primary point of contact for all contract and service order inquiries and issues via email and phone.
  • May be assigned additional duties and/or special projects.


  • Bachelor’s degree in business or related field preferred or 5+ business-related experience.

Experience, Skill and Knowledge Requirements:

  • Five or more years’ business or related experience.
  • Strong attention to detail.
  • Excellent skills in Microsoft Excel including knowledge of Pivot tables, V-lookups, etc.
  • Demonstrated teamwork and collaboration in a professional setting.
  • Proven ability to work independently and as a team member.
  • Good communication (written and oral) and interpersonal skills.
  • Good organizational, multi-tasking, and time-management skills.
  • Must have Excellent Team Spirit, with a great work ethic.
  • Positive and competitive attitude.

Physical Demands and Work Environment:

  • The work requires strenuous physical exertion and the employee may be required to drive, stand, walk, bend, climb, kneel and crouch for extended periods of time, as well as see, talk, hear and use hands.

Qualified and interested applicants are encouraged to apply by visiting the careers page at our parent company's website (Rentokil Steritech).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

SOLitude is an Equal Opportunity Employer committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities

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