Guest Service Manager

  • Phipps Conservatory and Botanical Gardens
  • Apr 25, 2019

Job Description

Guest Service Manager

Phipps Conservatory and Botanical Gardens, Inc.


Esteemed as the Green Heart of Pittsburgh and one of the world’s greenest public gardens, Phipps Conservatory and Botanical Gardens is empowered by its mission to inspire and educate all with the beauty and importance of plants; to advance sustainability and promote human and environmental well-being through action and research; and to celebrate its historic glasshouse.


Phipps is seeking a full-time Guest Service Manager to be responsible for the organization and day-to-day operations of the guest service department, striving to maintain a platinum level of guest service. The Guest Service Manager will open and close admissions and occasionally the gift shop, training employees on consistently providing exceptional guest service, and will coordinate and schedule staff positions for admissions. The Guest Service Manager will oversee the quality of guest service throughout the Conservatory and all guest service areas, working with the Associate Director of Visitor Services to maintain and improve the guest experience at Phipps. Other responsibilities include interacting with guests and presenting the Conservatory in a positive, friendly and courteous tone to all guests, as well as scheduling and coordinating group tours.


The qualified candidate must have excellent guest service, organizational and computer skills and the ability to work in a fast-paced environment. Weekend, evening and holiday availability are required. Bachelor’s degree and two years’ increasingly responsible retail/customer service experience preferred; museum/nonprofit experience is a plus. Phipps offers a competitive compensation package, strong benefits and unique atmosphere.


Qualified candidates should email a resume, cover letter and salary requirements to or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, One Schenley Park, Pittsburgh, PA 15213. No telephone calls, please.


For more information about Phipps, please visit our website:


Phipps Conservatory is an equal opportunity employer.