Director, Operations

  • SMS Staffing Solutions
  • Detroit, MI, USA
  • Jan 23, 2019
Full time Energy Efficiency

Job Description

JOB SUMMARY

Responsible for delivery, continuous improvement and growth of Energy Efficient Logistics (SEEL) residential whole-home energy efficiency programs including staff and resource management to achieve client and program efficiency and financial goals.  Participation on the Senior Leadership team and other cross-functional teams as required.  

DUTIES AND RESPONSIBILITIES

  • Responsible for leading Residential Building Efficiency Solutions specific to the Solutions for Energy Efficient Logistics (SEEL) business partnership, in a world-class manner ensuring operational success and department growth that aligns with the company’s strategic goals and client satisfaction metrics  
  • Manage teams and individuals in a high-performance fashion creating a performance-oriented, values-based culture and esprit de corps
  • In managing SEEL Operations, you and your teams will be responsible for: Planning, executing and managing a number of diverse utility residential energy efficiency programs specific to SEEL. Managing program deliverables and reporting requirements in a timely fashion that meets or exceeds client expectations
  • Coordinating with Strategy and Innovation (S&I) to plan and implement program pilots. As part of a coordinated team approach, develop go-to-market plans for SEEL products and services. Work with S&I to oversee stage gate reviews and structuring functions to ensure value propositions of all stakeholders are well understood. Oversee development and management of project work plans, resource budgets, client reports, and communication plans
  • Finalizing program contract and scopes of work budget including but not limited to the writing and/or review of proposals to determine profit & loss feasibility, labor costs, timeline, funding, staffing requirements to meet business unit and company goals 
  • Utilizing project management skills to lead project selection, scoping, defining, and reviewing to ensure alignment with business vision and strategy 
  • Establish, manage and meet both short-term and long-term financial targets, oversee program budgets and contracts, staffing levels, rates, and profitability
  • Manage organizational growth and risk through the adoption of thorough, efficient operational procedures including status reporting, staff meetings, operations reviews and dashboards, and key performance indicators
  • Oversee development and management of project work plans, resource budgets, client reports, and communication plans
  • Acquire, lead, train, develop and retain team leaders, project managers, and technical talent to ensure consistent quality delivery of the company’s business line solutions
  • Budget Forecasting (revenue)
  • Represent program operations as part of the Operations Team and will also participate in the Senior Leadership Team
  • Contribute to cross-departmental key strategic initiatives and be responsible for process improvements within their business line
  • Partner with shared service teams including Finance, Human Resources, Marketing, IT and the Strategy group to cohesively implement high-value programs to support our strategic growth
  • Coordination and partnering with department across the company; marketing on program and product strategy, IT on program tools and systems to support the client and internal operation, Research and Policy
  • Performs related work as required
  • 10-30% travel is expected

QUALIFICATIONS

  • Bachelor's degree and 7 years’ experience in energy efficiency, renewable energy, and/or electric technologies concepts, practices, and procedures or related field 
  • Certified Energy Manager highly preferred
  • Minimum 5 years of experience leading and directing others including cross-functional and matrix-managed teams is mandatory   
  • Experience managing P&L and/or departmental budgets and have demonstrated ability to manage programs and products on time, on budget, in scope
  • Adept at managing client relationships, preferably with utility client experience, at the Director and Vice President (or higher) levels 

Job Level

Executive-level  

Sector

Business Services

Salary

Negotiable (Direct Hire)