Outreach Coordinator, Courtesy Call Center

  • 3 Degrees Inc.
  • Portland, OR, USA
  • Jul 12, 2018
Advocacy and Policy Climate Change/ Resiliency Communication - Public Outreach

Job Description

ABOUT THE ROLE

We are seeking an enthusiastic, supportive, detail-oriented Outreach Coordinator to mentor and manage a team of outreach associates in our Portland-based courtesy call center. Reporting to the Senior Outreach Manager, the Call Center Outreach Coordinator maintains a thriving, efficient inbound and outbound call center to enroll customers in renewable energy and carbon offset programs through partnership with utilities in Oregon and around the nation. The ideal candidate possesses a passion for the environment and sustainability, a love of organization and creating clarity out of complexity, and a zeal for coaching team members toward great performance.

This position is 30-40 hours per week, with benefits including medical, dental and vision, flexPTO, 401(k) with company matching program, and more.

This role will be located in our Portland, OR office. Consideration for remote work is not available for this position.

WHAT YOU’LL DO

  • Mentor and manage a team of 5-10 part-time and full-time outreach staff in the Portland courtesy call center, hiring new members as needed

  • Ensure the courtesy call center achieves enrollment goals and maintains extraordinary customer service, at both the individual and group level

  • Provide sustainability program and call center software training to new and existing call center outreach associates

  • Collaborate with management on staff development, training opportunities, and best practices

  • Perform field assessments and monitor call recordings for all programs as outlined in partnership agreements

  • Monitor and report on key performance indicators

  • Create and/or update call scripts, job aids, and training materials

  • Acquire and maintain a deep familiarity with renewable energy

  • Accurately describe energy programs to customers, and ensure your team does too

  • Lead by doing: perform inbound & outbound phone outreach & sales

WHAT WE SEEK FROM YOU

  • Demonstrated experience training, mentoring, and motivating a successful team

  • Minimum of 2 years of experience working in a sales, outreach, political organizing, or community organizing role strongly preferred

  • Experience working in call centers, phone banks, or other positions with significant phone-related work preferred

  • Fluency in Google Apps / G Suite strongly preferred

  • Dedication to sustainability and interest in renewable energy

  • Strength at building rapport with strangers in conversation over the phone, and training staff to do the same

  • Excellent organizational and follow-up skills

  • Superb communication skills and influencing ability

WHAT WE OFFER

When you work for us, there's plenty in it for you:

  • Competitive hourly wage plus performance-based commission & bonus structure.

  • Company equity, medical, dental and vision benefits, flexPTO, 401(k) with company matching program, health & wellness reimbursement program, cell phone reimbursement and mass transit expense reimbursement program.

  • A key role in a mission-driven B Corp that is committed to a triple bottom line ethic and fostering work-life balance and professional development for its staff.

COME WORK WITH US

3Degrees is proud to be an equal opportunity employer and is committed to providing equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law. This is a non-exempt, hourly position with comprehensive benefits.

Remember to say you found this opportunity at EnvironmentalCareer.com

Sector

Business Services